THREE KINGS

ACCIDENT &
MEDICAL CLINIC

Clinic Information & Hours

CLINIC INFORMATION

The clinic is open from 8 am to 8 pm.

Our GP wing is open from 9 am to 5 pm for appointments.

Walk in Clinic is open on the Urgent Care side from 8 am to 8 pm. There are three to four doctors working at the peak ours. They are some times our regular doctors or they can be locum/casual doctors.

Standard General Practice service is available from 8am to 6pm Weekdays. Please do not visit out of these hours for non urgent medical problems or procedures. 

After hours care starts from 6.00 pm on weekdays. There will be one doctor working after hours and please make sure you come in, only for urgent medical conditions or injuries. This will allow us to reduce delays and provide effective treatment for those who really need urgent care. We would request patients who come for chronic/long term health problems to come to the clinic during our regular times and see a regular doctor as this will allow us to provide better care and allow our standard time. Booking Appointments are encouraged to reduce waiting times. The after hour doctors will not be providing regular general practice care. They cannot complete medical certificates, discuss chronic and non urgent medical problems or will not provide excisions and routine procedures.
Weekends and public holidays operate the same way as after hours care.

Closing time

Patients arriving after 7.45pm – If the clinic is already busy and has a number of patients waiting to be seen at the clinic before it closes at 8pm, they will be triaged by the nurse and will be seen the same day if the condition is urgent, otherwise you will be asked to go to another urgent care clinic or hospital ED or will be asked to come back the next day.

We welcome patients to enrol at our clinic. You can decide which doctor you want to see. We recommend to see the same doctor when possible for continuity of care.

Enrollment is free and easy, please visit our enrolment page and our low patient fees
The enrolment funding will expire in 3 years, if you haven’t visited the doctor during the time. You will need to re-enrol by informing reception. You will be reminded of this by a text or letter.

Any patent who is not a regular patient of the clinic and who is enrolled elsewhere is considered as a casual patient. If it is your first visit to the clinic you will be asked to fill in a casual patient registration form. This is not an enrolment. We will not request you to enrol at our clinic if you re already registered at another clinic, unless you wish to do so.

The fees for casual patients are different/higher as the clinic does not receive government funding for providing services.
You will still be registered at your own GP and attending your GP will have a lower cost.

Additional services fees apply for all extra services and consumables.
(See full fees guide)

You will be informed of the cost before the visit and should pay upfront. Additional fees to be paid later. Charges are per visit per maximum 15 min consult, additional charges or re visit charges will apply.

If you wish to enrol in the clinic the same day. You should provide a valid identification document (as required by PHO) and filling an enrolment form. Lower fees will apply after 5 working days if eligibility is confirmed within that time..

Separate charges apply for ACC/Maternity visits – The doctor decides whether the visit is directly related to an injury / Maternity –  whether it is directly pregnancy related. (Having a general illness during pregnancy is not a maternity visit unless there are concerns to the pregnancy. You should consult your midwife before visiting the clinic)

No appointments are made for casual patients unless done by a nurse or a doctor for a follow up visit – ACC follow up
There can be delay in appointments and may not run on time due to various unexpected reasons
Some appointments need extra time – eg: First visit to the clinic, Minor surgeries, Jadelle insertion IUCD, Mirena, filling insurance forms, multiple medical problems, skin checks, steroid injections. Please inform the reception to make extra time. This will help the doctor to effectively treat you and avoid delays for other patients (Fees defer for double appointments).

Please inform the reception if you are running late so we can see another patient during that time, otherwise it will delay all other appointments.

If the consultation is taking too long – we will charge extra or may ask you to come on another day to continue, as we can cover only a certain number of health problems in one 15 minute consultation slot. The second appointment will be charged as a separate consult.

If you are unable to come to your appointment, please let us know to cancel the appointment and reschedule it.

Patient Portal is available to make appointments (between 9 am to 5 pm weekdays) or you can call the GP wing reception.

We encourage making an appointment to reduce waiting time and for better patient care.

You can request to see a doctor or request a female doctor if required during day time hours (before 6 pm), but the waiting time could be longer when done so. Their first priority goes into seeing appointments if the doctor already have appointments. We aim to see walk in patients within 45 minutes although it can take longer on some days. You have an option to join the walk in queue from home for a virtual consultation.

See our wide range of services.

We cannot provide certain services for casual patients (Patients who are not enrolled in our clinic)
eg – Certain medical certificates to confirm fitness, Work and Income NZ medical certificates, Drivers licences, Insurance certificates, Divers and other medical certificate which requires us to confirm that you are in good health. You will need to see your own doctor.

There are doctors and nurses who can speak different other languages. If you prefer to speak in a certain language you should book with the specific doctor, Please see our doctor profiles.

Otherwise you can arrange a translator. This will reduce delays in a consultation and effective diagnosis and treatment.

More Information visit
Interpreting NZ

The doctors have wide range of skills and some doctors have a special interest on certain procedures. Please talk to the reception before you book for a procedure/special test. eg:

  • Fracture Management
  • Skin Cancer diagnosis / Dermoscopy
  • Steroid injections
  • Contraception – Jadelle, IUD, Mirena
  • Skin Surgery / Skin Excisions

Please inform the reception if you have:

  • Chest pain
  • Shortness of breath
  • Severe pain
  • Very high fever with rash
  • A seizure
  • Severe bleeding
  • Confusion (Sudden change in mental status)
  • Allergic reactions with swelling and shortness of breath
  • Unwell children who are under 1 year old.
  • Signs of a stroke – Sudden changes to balance/weakness in face/arm/leg, slurring of speech
  • Sudden visual loss

You will be triaged by a nurse first, before you see a doctor. The clinic is equipped with facilities to deal with emergency
medical conditions.

Inform over the phone that you are in the car. Please update your contact details and way to contact you back. You can wait in the car and wait to be called.  If you are in the clinic then please where a mask. Have safe distance from others. You could inform one of the staff about your problem so we can take necessary precautions.

Please check in at the reception and let the reception know whether there is an appointment or not and whether the condition is a medical related or an Injury (ACC).

You can let the reception know whether you have any special requests. eg: female doctor, translator, bystander.

Please inform the reception if you have a life threatening emergency as specified above.

Please update your contact details at the reception if you’ve changed them recently.

Please make sure you’ve paid all outstanding bills

There are 3 waiting rooms, please inform the reception which waiting room you are in (Back waiting room, GP Wing, Main Waiting room).

If your name hasn’t been called after 30min please check with the receptionist.

Receptionists can give you an idea on the approximate waiting time, But this may change depending on availability of doctors, their appointments and also emergencies and urgent visits which will be seen in a higher priority.

We aim to see walk-in patients within 45 minutes, but this can vary depending on many factors.

Nurses will see you before you see the doctor, especially in the walk in clinic/urgent care side. They will get a basic history of the illness and do basic readings, so it will be easier for the doctor. This will also allow us to prioritise and certain patients can be seen sooner. Some nurses (Nurse prescriber) will be able to prescribe medications for simple straight forward medical conditions without needing to see a doctor. This will save time for the patient and the doctor. The nurse prescribers are qualified to prescribe as they have undergone training and supervision to be able to safely prescribe.

Children under 16yrs should accompany an adult.

If there is a hearing difficulty, you can arrange an interpreter, or come with a bystander. An interpreter could be organised
at Interpreting NZ.

You can request for a bystander or bring in a support person.

We will require to have a nurse with us in certain examination procedures.

Our enrolled patients can view their test results by logging in to the patient portal (Manage My Health). You will be able to view them once the doctor has viewed the results and taken an action. Your doctor will comment in front of the result. Your doctor will send you a message if it needs to be repeated or if you need to come in.

If the results are normal and no action is needed, we will not text or call you.

If you don’t have access to the portal then you can see one of our nurses to discuss and print results if needed. The receptionists cannot give out any information over the phone.

For Casual patients, Copy of results will be sent to their GP and should be followed up with the usual gp. If the results are significant we will inform you. A copy of notes will be sent to your GP the next day, unless you specifically ask not to send them.

We will not be prescribing certain medications for casual patients unless its justified.
Eg – Sleeping pills, Sedatives, Opioids including Drugs of abuse and addiction.

Please visit our repeat prescription page to see more information about our policy and to order a prescription. This can also be done through the patient portal.

If you are a casual patient, notes and results are sent back to your Enrolled clinic/GP the next day, We will ask who your family doctor is and whether you wish the notes to be sent to your own GP. Please let us know if you wish not to send the notes to your GP.

After a test result – We will not send you a text if all the tests are normal and if there ‘s no further action to be taken. The plan will be discussed during the appointment. We will send you a text if the result is significant or abnormal and inform you the next step. Sometimes a doctor or a nurse will ring you to discuss. If you wish to discuss the results in detail you can make an appointment with a nurse (free) or a doctor (follow up fee).

The patient portal will assist you in keeping up to date with the results and doctors comments. Some times there will be a delay in getting back to you as some tests take several days to be processed and also some doctors works only part time.

If you wish to ask any specific question regarding the prescription, result or the recent visit, then you can leave a message at the reception, which then will be passed on to the doctor to call back.

We do not provide a direct email communication to the doctor as this results in large influx in emails and it reduces the patient interaction time. You can send short messages through our patient portal. Please do not send clinical details or questions to the general email address.

We accept cash, eftpos, credit cards, direct debits.

Our normal policy is the payment to be made at the time of consultation. If an account is not paid and no arrangements have been made with the Practice manager, these accounts will be passed on to a debt collection agency. All costs incurred with this are passed on to the patient via the collection agency. An administration fee will be added to the account.

All casual (Non enrolled patients should pay before consultation and any additional fees to be paid after.

Overdue accounts – Please pay at once online or at reception Or setup an automatic payment. Please visit our payments page.

  • Write down the list of problems
  • Discuss the most important problems first
  • Having double appointment if you have multiple problems
  • Bring names of medications taken, names of doctors seen, other reports etc. If requesting a regular medication
    – doses and names
  • Interpreter if necessary
  • Seeing the nurse for triage if possible
  • Bystander or interpreter if language difficulty or hearing difficulty.

Avoid wandering in corridor unnecessarily and avoid reading patient slips which are kept in the rack
Guide dogs are welcome but no other pets allowed.

Turn your phone in the silent mode while in consultation and avoid unnecessary phone calls to avoid delays/save doctors time.

Toilets – 3 separate toilets are available with 2 disability access toilets.

Fire alarm and evacuation – Follow instructions from staff when there is a fire alarm. The meeting point is at the carpark.

We like to hear your feedback and  we take complaints seriously. You can fill in a feedback form at the reception and put it in the feedback box, talk to the Practice Manager, or click here.

For Further information you can visit www.hdc.org.nz (Health and Disability Commissioner)like to hear your feedback

We are obliged by the Privacy Act to have secure computer records and backups, and confidentiality agreements with our staff. We also securely dispose of health information that is no longer required.

We do not give out medical information over the phone.

We do not discuss your medical details with your family members unless you have given us specific instructions.

Please update us of any changes to your name, address, contact details, email address. This is specially important when we make referrals to specialist clinics and also if you are waiting for clinic appointments. This will also affect your funding status for certain treatments.

ACCs no fault cover scheme covers everyone (Children, Visitors, Unemployed, retired or working) who are injured in an accident in New Zealand

Injuries that are covered include:

  • Fractures / Abrasions / Bruises / Soft tissue injuries / Sprains
  • Insect bites / Animal and Human Bites
  • Sexual violence
  • Concussion
  • Dental injuries
  • Hearing loss due to trauma (Work related or barotrauma)
  • Work related gradual process injury
  • Mental injury caused by a physical injury / witnessing   or experiencing traumatic situation at work
  • Foreign body in orifice – nose, ear, throat (Only if the object caused physical damage to the area)
  • Treatment related injury
  • Exposure / Poisoning / Burn with water, gas, chemical or metal etc.
  • Homicide / Suicide / death due to work related disease / Treatment related

OPENING HOURS

Appointments can be made from 9 am to 5 pm

Walk-in any time from 8 am to 8 pm (See COVID19 UPDATE for Alert Level hour changes)

After hours start from 6 pm

*Please visit the clinic during after hours and weekend for urgent matters only. We will not provide general check-ups, excisions, Medical certificates during these times

We are open from Monday to Sunday every week 8am – 8pm. (See COVID19 UPDATE for Alert Level hour changes)

Business Hours (During Alert Level 3,4)

Monday
8:00am to 7.00pm

Tuesday
8:00am to 7.00pm

Wednesday
8:00am to 7.00pm

Thursday
8:00am to 7.00pm

Friday
8:00am to 7.00pm

Saturday
8:00am to 6.00pm

Sunday
8:00am to 6.00pm

*24th December and 31st December
8:00am to 7.00pm

* 25th December
Closed

Public Holiday Hours

New Year’s Day (January)  Monday 3rd January 2022
8:00am to 8.00pm

Day after New Year’s Day (January)  Tuesday 4th January 2022
8:00am to 8.00pm

Auckland Anniversary day (January)  Monday 31st January 2022
8:00am to 8.00pm

Waitangi Day (February) Monday 7th February 2022
8:00am to 8.00pm

Good Friday (April) Friday 15th April 2022
8:00am to 8.00pm

Easter Monday (April) Monday 18th April 2022
8:00am to 8.00pm

Anzac Day (April) Monday 25th April 2022
8:00am to 8.00pm

Queens Birthday (June) Monday 6th June 2022
8:00am to 8.00pm

Matariki (June)  Friday 24th June 2022
8:00am to 8.00pm

Labour Day (October) Monday 25th October 2021
8:00am to 6.00pm

Christmas Day (December) 27th Tuesday 2021
Closed

Boxing Day (December) 26th Monday 2021
8:00am to 8.00pm

Clinic Information

536 Mount Albert Road,
Three Kings, Auckland

Ph: 09 625 2999
Fax: 09 6252991
Healthlink EDI : threekam

Monday to Sunday
7 days a week
8:00am – 8:00pm
(See COVID Update for closing time changes)
Appointment or Walk in

THREE KINGS

ACCIDENT & MEDICAL CLINIC