THREE KINGS

ACCIDENT &
MEDICAL CLINIC

COVID 19 Update

HOW WE OPERATE DURING EACH ALERT LEVEL

Our opening hours may differ. We have increased safety procedures to ensure patient and staff wellbeing. Please see below information on how we operate on each Alert Level.

Needs updating

Needs updating

  • Opening hours 8am to 7pm weekdays, 8am to 6pm Weekends and public holidays.
  • In clinic (Face to Face) Consultations will be mainly for bad injuries which needs assessment, any emergency, wounds, dressings, fractures which needs assessment. If you are not sure, you can make a phone consultation first.
  • The prescriptions will be sent to the pharmacy of your choice.
  • Labtest orders will be sent electronically – But only if these cannot be left till a later date.
  • Medical certificates will be done online – WINZ, ACC and Off work certificates. Medical certificates will be emailed to you.
  • We encourage patients to first join us for a virtual consults when possible. (Aim is for over 80% consultations to be virtual). This could be done by phone or a video. Please mention the appointment is a phone consult (PC) and your contact number. Standard charges apply, except the consultation is directly related to a respiratory infection (Suspected COVID) which is then free.

  • Drivers medicals, Insurance medicals, Employment medicals will not be done. The relevant authorities will not be asking you to submit these during Alert level 4.
  • Our phone lines could get very busy. Try to use the online booking system or join the queue online for a phone consultation.
  • If you have chest pain, difficulty breathing, severe pain, allergic reaction, or bleeding, very unwell child, do not book – Dial 111 for an ambulance, or you can walk in and inform us.
  • If you are unwell with fever, cough, runny nose, sore throat, shortness of breath, loss of sense of smell/taste, diarrhoea, headache, muscle aches, nausea/vomiting or travelled within 14 days or had close contact with a person with COVID19 or work I quarantine/MIQ facility please make a virtual consultation (Click here). 
  • If it has to be seen face to face, then we’ll make an arrangement – Book with a doctor in our Redzone at a specific time (Click here). These patients are not seen in the main clinic. Examinations and swabs will be done with strict infection prevention protocols according to Ministry of Health guidelines. 
  • We perform COVID19 tests by appointments. Click here for more details
  • All patients MUST wear a mask if they are entering the clinic. Otherwise, you will need to purchase a mask from the clinic.
  • Scan in the COVID tracer QR code. Do not wait in the waiting room for longer duration. No chairs will be available. Have a 2m distance from others. Please hand sanitise when leaving.
  • Your temperature will be checked and screening questions will be asked at the door. If you have any of the signs or symptoms, we will do a phone consultation first.
  • Once you check in for your appointment, you will be asked to wait in the car till a doctor or nurse calls you. Please make sure the phone number is correct and the phone is turned on.
  • If you are traveling overseas and if you require a COVID19 Test, we will perform the test and it should be prepaid. Please click here for more details.
  • COVID19 vaccinations will continue as usual.
  • Cervical smears, Breast screening, Contraception, iron infusions will continue. Aclasta (Zolendronate) infusions will be done only if it cannot be delayed any further
  • Childhood immunisations will continue as normal. Please inform the reception when you come in and wait in the car till the nurse calls you.
  • All other non-urgent vaccinations will be deferred. Non urgent blood tests are not done. Non urgent skin excisions, ear syringing and other procedures will not be done unless essential.
  • Xray service will be open, but will be functioning at reduced hours on weekdays. Weekend opening hours are reduced and the radiographer will be on call for urgent x-rays only.
  • Pharmacy will be open as usual. Please follow their COVID protocols. The door to the pharmacy from the clinic is closed.
  • Dental clinic, Physiotherapy, Podiatry, Contraception clinic, Orthopedic specialists clinic may operate under covid restrictions.  Please see their websites for more information.
  • Opening hours 8am to 7pm weekdays, 8am to 6pm Weekends and public holidays.
  • In clinic (Face to Face) Consultations will be mainly for bad injuries which needs assessment, any emergency, wounds, dressings, fractures which needs assessment. If you are not sure, you can make a phone consultation first.
  • The prescriptions will be sent to the pharmacy of your choice.
  • Labtest orders will be sent electronically – But only if these cannot be left till a later date.
  • Medical certificates will be done online – WINZ, ACC and Off work certificates. Medical certificates will be emailed to you.
  • We encourage patients to first join us for a virtual consults when possible. (Aim is for over 80% consultations to be virtual). This could be done by phone or a video. Please mention the appointment is a phone consult (PC) and your contact number. Standard charges apply, except the consultation is directly related to a respiratory infection (Suspected COVID) which is then free.

  • Drivers medicals, Insurance medicals, Employment medicals will not be done. The relevant authorities will not be asking you to submit these during Alert level 4.
  • Our phone lines could get very busy. Try to use the online booking system or join the queue online for a phone consultation.
  • If you have chest pain, difficulty breathing, severe pain, allergic reaction, or bleeding, very unwell child, do not book – Dial 111 for an ambulance, or you can walk in and inform us.
  • If you are unwell with fever, cough, runny nose, sore throat, shortness of breath, loss of sense of smell/taste, diarrhoea, headache, muscle aches, nausea/vomiting or travelled within 14 days or had close contact with a person with COVID19 or work I quarantine/MIQ facility please make a virtual consultation (Click here). If it has to be seen face to face, then we’ll make an arrangement – Book with a doctor in our Redzone at a specific time (Click here). These patients are not seen in the main clinic. Examinations and swabs will be done with strict infection prevention protocols according to Ministry of Health guidelines. 
  • We perform COVID19 tests by appointments. Click here for more details
  • All patients MUST wear a mask if they are entering the clinic. Otherwise, you will need to purchase a mask from the clinic.
  • Scan in the COVID tracer QR code. Do not wait in the waiting room for longer duration. No chairs will be available. Have a 2m distance from others. Please hand sanitise when leaving.
  • Your temperature will be checked and screening questions will be asked at the door. If you have any of the signs or symptoms, we will do a phone consultation first.
  • Once you check in for your appointment, you will be asked to wait in the car till a doctor or nurse calls you. Please make sure the phone number is correct and the phone is turned on.
  • If you are traveling overseas and if you require a COVID19 TEST, we will perform the test and it should be prepaid. Please click here for more details.
  • COVID19 vaccinations will continue as usual.
  • Cervical smears, Breast screening, new contraception, iron infusions, Aclasta (Zolendronate) infusions will be delayed till Level 3.
  • Childhood immunisations will continue as normal. Please inform the reception when you come in and wait in the car till the nurse calls you.
  • All other non-urgent vaccinations will be deferred. Non urgent blood tests are not done. Non urgent skin excisions, ear syringing and other procedures will not be done unless essential.
  • X-ray service will be open, but will be functioning at reduced hours on weekdays. Weekend opening hours are reduced and the radiographer will be on call for urgent x-rays only.
  • Pharmacy will be open as usual. Please follow their COVID protocols. The door to the pharmacy from the clinic is closed.
  • Dental clinic, Physiotherapy, Podiatry, Contraception clinic, Orthopedic specialists clinic will not be operating as usual. Please see their websites for more information.
Clinic Information

536 Mount Albert Road,
Three Kings, Auckland

Ph: 09 625 2999
Fax: 09 6252991
Healthlink EDI : threekam

Monday to Sunday
7 days a week
8:00am – 8:00pm
(See COVID Update for closing time changes)
Appointment or Walk in

THREE KINGS

ACCIDENT & MEDICAL CLINIC