Accident & Urgent Care

PLEASE READ BEFORE YOU VISIT

Open 8 am to 8 pm, 7 days a week for any medical problem.

• Standard General Practice service is available from 8 am to 5.30 pm on weekdays. Please do not visit outside of these hours for non-urgent and long-term medical problems, repeat prescriptions or procedures.
• If you are visiting us by walk-in (without an appointment and you have long-term medical problems, please request to see one of your regular GP s who knows your medical history. The urgent-care/locum doctors will be treating you for the immediate medical need only. You will need to visit your regular GP for a follow-up consultation. This will be charged separately.
• Please visit us after hours (weekdays 6-8 pm and weekends) for urgent medical needs. (Not for long-term or non-urgent medical needs, repeat prescriptions and procedures.)
• We have limited staff during after-hours and it is busy. Please assist us in prioritising and giving attention to patients who need immediate care.
• Some of our regular doctors may work during these hours but will be proving immediate medical care only.
• Casual patents (not enrolled in our clinic)- We don’t prescribe drugs of misuse such as Sleeping pills, Opioids or opioid-related medicines, Stimulants and benzodiazepines. We do not do Insurance or medical assessments. You will need to see your regular GP.
• Patients arriving after 7:45 pm – If the clinic is already busy and has a number of patients waiting to be seen at the clinic before it closes at 8 pm, they will be triaged by the nurse and will be seen the same day if the condition is urgent, otherwise you will be asked to go to another urgent care clinic or hospital ED or will be asked to come back the next day.

We are a designated ‘level two’ clinic, accredited by the ACC, and approved for training in Accident and Medical Practice, a branch of medicine recognised by the Medical Council of New Zealand and administered by the Royal New Zealand College of Urgent Care. We ae open 7 days a week 8 am to 8 pm. We have GPs as well as Urgent care doctors. Our wait times are reasonably short compared to many urgent-care clinics.

Accident treatment is our specialist area. Sutures, dressing, Moonboots, and casting – plaster or fibreglass all done on-site.

Minor fractures are managed by our urgent care team with a referral to our orthopaedic specialists if required.

Weekly orthopaedic clinic is run by specialists for patients who need further treatment.