THREE KINGS

ACCIDENT &
MEDICAL CLINIC

536 Mt Albert Road,
Threekings, Auckland

Open 7 days 8am - 8pm Walk in & Appointment

Complaints

Lodge a Complaint

If we did not meet your requirements and if you are not happy about a particular service, please let us know.  It is helpful to receive complaints soon after the event. We treat complaints seriously and aim to respond promptly.

We aim to achieve a mutually satisfactory conclusion to all complaints and where appropriate, take action to ensure similar situations do not arise again.

Ways to make a complaint:

  • In-person  – It s best to discuss with the person who provided the service and come into a mutual agreement

  • In-person – Speak to the Practice Manager first who will direct you to the best course of action. If it cannot be resolved then she will pass it on to the Complaints officer – Dr. Katila Withanapathiirana to investigate it further

  • Fill out the complaints form at the reception and hand it over to the reception/box

  • Send us an email

  • You can also discuss this with a friend or find an advocate – https://advocacy.org.nz/ or Freephone 0800 555 050

  • Contacting the Health & Disability Commissioner – https://www.hdc.org.nz/

 

What happens next

We will acknowledge the complaint within 5 working days.

We will investigate the complaint and reply back to you within 20 working days. If we need more time, we will inform you within that time

 

COMPLAINTS FORM

Clinic Information

536 Mount Albert Road,
Three Kings, Auckland

Ph: 09 625 2999
Fax: 09 6252991
Healthlink EDI : threekam

Monday to Sunday
7 days a week
8:00am – 8:00pm
(See COVID Update for closing time changes)
Appointment or Walk in

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THREE KINGS

ACCIDENT & MEDICAL CLINIC

Changes Due To Orange Light

We are open to all services 8am to 8pm 7days a week. 

If you have a booked appointment. Please come on time and inform the front reception or check-in Online

If you are walking in – you must inform the receptionist at the front reception

You must wear a surgical(NOT Cloth) mask use the hand sanitiser.

Do not walk in if you are unwell.  If you are unwell with fever, cough, runny nose, sore throat, shortness of breath, loss of sense of smell/taste, diarrhoea, headache, muscle aches, nausea/vomiting or travelled overseas within the last 7 days, please do now walk in. Arrange a Virtual/phone consult with a doctor first. see more information to arrange a virtual consult. If you have to be seen in the clinic, then we will require you to do a RAT test on the day. The patient can do this at home on the day before you come or we will give you a RAT test kit to be done while you are waiting in the car before you see the doctor. Please inform the test result, to the receptionist.

 
Criteria for funded (free) COVID19 TESTS have changed from 14th February 2022. Please Click here for more information