THREE KINGS

ACCIDENT &
MEDICAL CLINIC

Complaints

Lodge a Complaint

If we did not meet your requirements and if you are not happy about a particular service, please let us know.  It is helpful to receive complaints soon after the event. We treat complaints seriously and aim to respond promptly.

We aim to achieve a mutually satisfactory conclusion to all complaints and where appropriate, take action to ensure similar situations do not arise again.

Ways to make a complaint:

  • In-person  – It s best to discuss with the person who provided the service and come into a mutual agreement

  • In-person – Speak to the Practice Manager first who will direct you to the best course of action. If it cannot be resolved then she will pass it on to the Complaints officer – Dr. Katila Withanapathiirana to investigate it further

  • Fill out the complaints form at the reception and hand it over to the reception/box

  • Send us an email

  • You can also discuss this with a friend or find an advocate – https://advocacy.org.nz/ or Freephone 0800 555 050

  • Contacting the Health & Disability Commissioner – https://www.hdc.org.nz/

 

What happens next

We will acknowledge the complaint within 5 working days.

We will investigate the complaint and reply back to you within 20 working days. If we need more time, we will inform you within that time

 

COMPLAINTS FORM

Clinic Information

536 Mount Albert Road,
Three Kings, Auckland

Ph: 09 625 2999
Fax: 09 6252991
Healthlink EDI : threekam

Monday to Sunday
7 days a week
8:00am – 8:00pm
(See COVID Update for closing time changes)
Appointment or Walk in

THREE KINGS

ACCIDENT & MEDICAL CLINIC